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  1. 5-Star Students
  2. General/FAQ
  3. FAQ

FAQ

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  • 'Another individual with the same ID has been found!' warning when trying to add a student
  • I gave my students points, but they're not showing up in their account.
  • How do I clear out my points for a new quarter/semester?
  • Why isn't my online store on?
  • I uploaded/see my staff list, why can't they sign in?
  • What website can my students login to, to see their points?
  • I'm a manager and need to delete one of my user accounts. Will points awarded by that user be removed?
  • Help, I can't reset my password!
  • Help, students aren't able to see or redeem our rewards!
  • Do points expire at the end of the school year?
  • How can give a Group points instead of individual students or staff members within the group?
  • Why do students receive an "invalid" message when trying to log in and vote?
  • How do I know which users are scanning for behaviors?
  • How do I give a point to a student?
  • I downloaded the app and don't see my school listed!
  • Help, I forgot my password!
  • I'm an account manager and one of my users forgot their password. What should I do?
  • What happens to our student roster in the new school year?
  • How do we keep our student roster updated?
  • How do we add staff members if we don't have ID numbers for them?
  • Who has access to our school and student information?
  • How many users accounts do we need for our school?
  • Can I look up information at home, on my phone or tablet?
  • What's the difference between activities and events?
  • What are Gray Points?
5-Star Students