FAQ
- 'Another individual with the same ID has been found!' warning when trying to add a student
- I gave my students points, but they're not showing up in their account.
- How do I clear out my points for a new quarter/semester?
- Why isn't my online store on?
- I uploaded/see my staff list, why can't they sign in?
- What website can my students login to, to see their points?
- I'm a manager and need to delete one of my user accounts. Will points awarded by that user be removed?
- Help, I can't reset my password!
- Help, students aren't able to see or redeem our rewards!
- Do points expire at the end of the school year?
- How can give a Group points instead of individual students or staff members within the group?
- Why do students receive an "invalid" message when trying to log in and vote?
- How do I know which users are scanning for behaviors?
- How do I give a point to a student?
- I downloaded the app and don't see my school listed!
- Help, I forgot my password!
- I'm an account manager and one of my users forgot their password. What should I do?
- What happens to our student roster in the new school year?
- How do we keep our student roster updated?
- How do we add staff members if we don't have ID numbers for them?
- Who has access to our school and student information?
- How many users accounts do we need for our school?
- Can I look up information at home, on my phone or tablet?
- What's the difference between activities and events?
- What are Gray Points?